FAQ
Phone displays "insert SIM card / Cannot recognize SIM card / Cannot use SIM card / SIM card registration failed / No internet service"
1) Check whether SIM card has been damaged or cancelled; if so, use another sim card.
2) Sim card might not be inserted properly, try to re-insert it and reboot the phone.
3) Check whether the phone is bound with specified service provider; if yes, change to the sim card required.
4) Check whether IMEI number of the phone is legal; if not, visit the local Carlcare to rewrite IMEI.
5) Check whether the network signal circumstance is good or not; if not, try other places with better signal.
6) Visit the nearest Carlcare for further check.
Cannot dial after installing Skype.
1) Make sure SIM/Skype accounts both have enough balance.
2) Make sure the phone connects to internet sucessfully;
3) Uninstall Skype and install it again when phone has acess to high speed network.
4) If problem remains, visit local Carlcare for further check
Cannot dial after activating data.
1) Make sure SIM account has enough balance.
2) Check whether phone is on 4G only mode: if so, change to other modes.
3) Try to restore factory settings, but remember to take data backup first.
4) Visit the nearest Carlcare for further check.
Cannot add new contacts to phone book or view phone book.
1) Make sure new contacts are added the following way: Contact--menus--add new contact.
2) Try to reboot the phone or reset to factory settings, but remember to take data backup first;
3) If problem remains, visit local Carlcare for further check.
How to copy contacts to another phone.
Copy contacts to SIM card- Insert sim card to the new phones-Copy contacts from sim card to the phone.
Or upload contacts to a third-party app, Google account for example-Use the new phone to log in the third party app-Synchronize contacts to the new phone
Phone cannot show recent calls.
1) Reboot the phone
2) Restore factory settings, but remember to back up the important files.
3) If the problem remains, visit local Carlcare for further check.
The phone shows call barring when dialing.
1) Check whether sim signal is in good condition, try other places with better network.
2) Make sure sim account has enough balance.
3) Check whether you've prohibited some contacts.
4) Check whether the SIM card open the set of dial-up or a special line calls.
5) Try to reset factory settings, but remember to back up the important files.
6) Visit local Carlcare for further check
How to restore lost contact.
If the contacts were backed up by phone or any third party apps(like Easy Backup & Restore app) before, it can be restored directly; Otherwise, they cannot be restored.
Call ended or hanged up automatically.
1）Make sure the phone's under good network signal, try other places with better network.
2) Make sure the SIM has enough balance;
3) Check whether the phone has activated airplane mode by mistake;
4) Reboot the phone or reset to factory settings, but remember to back up the important files.
5) Visit the nearest Carlcare for further check.
Cannot answer / receive new incoming calls.
1) Make sure phone's under good network signal, try other places with better network.
2) Make sure the SIM account has enough balance.
3) Check whether you've set a blacklist.
4) Update phone system to the latest version, in Settings-About phoen-System update.
5) Visit local Carlcare for further check.
The phone says "android process stops" when saving contacts.
1) Restore factory settings, but remember to back up the important files.
2) Update phone system to the latest version when phone has access to high speed network.
3) If problem remains, visit local Carlcare for further check.
Phone vibrates when the call comes or call ends.
Settings--Audio profiles--General--cancel Vibrate.
When calling, one cannot hear the voice of the caller unless it's on speaker.
Try to reset factory settings first, but remembr to back up the important files. If it doesn't work, visit the nearest Carlcare for further check.
When saving contacts, phone displays that it's on Airplane mode and the contact cannot be saved.
1) Cancel the Airplane mode, try to save contacts again.
2) If still can't save, try to reset factory settings, but remember to back up the important files.
3) If factory reset doesn't work, try to visit the nearest Carlcare for further check.
When calling, both sides cannot hear each other.
1) Check whether the network signal is in good condition, try other places with better network.
2) If problem remains, try to visit the nearest Carlcare for further check.
There's no ringtone when calls incoming.
1) .Make sure the phone is not on vibrate or silent mode.
2) .Check whether the volume has been turned on in General mode.
3) .Make sure speaker is still in good condition.
4) .Try to restore factory settings, but remember to back up important files first.
5) If problem remains, try to visit the nearest Carlcare for further check.
How to set SIM card 2 as default mode when sending messages.
Settings--SIM card Management--Data service network--Select SIM card as the default one.
Contacts saved in SIM card cannot show in the phone, even disappear.
1) Go to Contacts-Settings-Contacts to show, and choose both sim card and phone
2) Check third party apps, make sure contacts in those apps are different from those in your phonebook, that they have different numbers and names.
3) Visit the nearest Carlcare for further check.
Some numbers can still call in after they have been set as blacklist.
If you want to intercept some call or phone number, you have to download a third-party app to intercept , such as Call blacklist or Call Blocker.
When clicking on certain contact to check the number, phone always displays "loading" first and show the number after a while.
1) Try to release phone space by deleting unnecessary apps or files.
2) Move all Contacts from SIM card to phone.
3) Try to update phone system to the latest version
4) If problem remains, try to visit the nearest Carlcare for further check.
When switched on, phone shows "emergency call"
1) Try other places with better signal.
2) Check whether phone has been bound with specified service provider, try other sim cards.
3) If problem remains, try to visit local Carlcare for further check.
How to activate call waiting in the handset.
Menu--Call--Option Key or 3 Dotted lines--Select Call Settings--Voice Call--Other/Additional Settings--Call Waiting;
Why I could not able to receive calls from particular number.
Check whether you've activated call barring feature or blacklist: Go to "General call settings"--SIM 1/SIM 2--Call barring & select"Cancel All".
What is "Blacklist" feature.
If you enable Blacklist feature on a particular number, you will not receive calls from that number.
Why SIM card is blocked or pin code is blocked.
You might have entered an incorrect PIN code three consecutive times: Contact your service provider for PUK code of the SIM card, use PUK code to unlock the SIM.
Why am I unable to receive calls.
1) Check whether SIM card signal is good, try other places with better network
2) Make sure you have sufficient balance
3) Visit the nearest Carlcare for furthe check.
The phone is receiving the same messages.
Sometimes the network goes wrong because of the frequent usage, you can:
1) Wait for while and check again.
2) Consult your service provider to see whether it's the problem of your network.
3) Visit local Carlcare for further check
Cannot send MMS.
1) Check whether sim card signal is normal and good, and whether data is turned on.
2) Make sure sim account has enough balance
3) Check whether phone has activated MMS
4) Check whether phone number is correct.
5) Visit local Carlcare for further check
Cannot receive new messages, while can send messages.
1) Make sure sim signla is normal and good
2) Make sure inbox still has engough space
3) Check whether terminal configuration runs well
4) Visit the nearest Carlcare for further check.
Cannot send message.
1) Make sure sim signal is normal and good
2) Make sure sim account has engough balance
3) Make sure receiver's phone number is correct
4) Reboot the phone or restore factory settings, but remember to take data back up first.
5) If problem remains, try to visit the nearest Carlcare for further check.
How to connect the Internet / how to set the network.
Make sure sim account has enough balance or there's a valid wifi, to connect, go to: Settings--WALN--choose the network--connect--enter correct password(for wifi); Or go to Settings--More--Mobile network--Choose the network--connect(for mobile data)
Network signal is weak / Mobile phone always has not signal.
1) Go to other places with better network signal
2) Reboot the phone or reset factory settings, but remember to back up the important files.
3) If still no signal, try to visit local Carlcare for further check
How to use the phone beyond India.
Buy a local Indian SIM card and insert it into the phone. Or consult your service provider to know how to use your sim abroad.
Cannot use 3G network.
1) Make sure both phone and sim card support 3G, and phone's covered by 3G network first.
2) Set 3G mode: Go to Settings-Cellular networks-Preferred network type-Choose 3G
3) If still can't use 3G, try to visit the nearest Carlcare for further check.
Does the phone support 3G? If yes then how do I disable this.
1) Enquire the phone store or refer to product specification
2) To disable 3G, go to: Settings--More--Mobile Network--Cancel 3G.
Can I limit the use of data? How to do so.
Yes, go to: Setting--Data usage--choose the operator of your SIM--Set cellular data limit
How can I turn off data on my phone.
Pull down the notification bar--close the data.
How to setup my email / official email.
Open mail app--enter your account and password correctly, then the phone will setup automatically.
Cannot view web page.
1) Make sure sim account has enough balance
2) Make sure phone is on valid data or wifi, and website address is correct
3) If problem remains, try to visit local Carlcare for further check
Cannot connect the wifi / recognize network / How to connect wifi.
If can't connect to wifi, pls:
1) Make sure the router works normally, try to reboot or reset the router
2) Make sure phone is close enough to the router to be covered by wifi signal
3) Check whether you've entered the correct password
If can't connect to mobile data, pls:
1) Make sure sim card work normally, sim signal is in good condition
2) Make sure sim card has enough balance
If still can't connect, you can then try to restore factory settings, but remember to take data backup first. If factory reset doesn't work either, pls try to visit local Carlcare for further check. Thank you
Cannot send emails.
1) Make sure phone has access to valid network first.
2) Make sure e-mail account and password are valid
3) Try to restore factory settings, but remember to back up important files first.
4) Try to visit local Carlcare for further check
The speed of surfing the Internet is slow, and does not show 3G sign.
1) Make sure both phone and sim card support 3G.
2) Make sure phone is currently covered by 3G network, try other place with better network
3) Make sure sim account has enough balance
4) Consult your service provider about it
APN settings is deleted, how to reset.
Consult your service provider directly, go to one of their business hall.
Phone says error when turning on wifi / cannot connect the wifi.
1) Make sure wifi signal is strong and valid, and you entered the correct password.
2) Try to reboot or reset the wifi router, and connect again.
3) Try to reboot your phone and connect again.
4) Try to restore factory settings, but remember to back up important files.
5) Try to visit local Carlcare for further check
Cannot download the files.
1) Make sure phone has connected to strong and valid network.
2) Make sure phone has enough space for downloaded files
3) Make sure you download from reliable sources
4) If still can't download, try to visit local Carlcare for further check
How to view the IP address of the phone.
Settings--Wifi--Click the netwrok you choose--view the IP address.
Cannot connect to the Internet although the data is enough.
1) Make sure sim card signal is normal and strong
2) Make sure you chose correct APN, check it in Settings-Mobile network
3) Check whether website address is correct
4) Consult your service provider or visit local Carlcare for further check
There is something wrong with the network after resetting the phone.
Make sure it's not the problem of the network first. Try to restore factory settings again, but remember to take data back up first. If it doesn't work, then visit local Carlcare for further check.
Mobile data or wifi turns on by itself
Try to reset factory settings, but remember to back up the important files. If it doesn't work, visit local Carlcare for further check
Why network signal & reception is poor.
1) Network signal may be weak at your current location, try other places with better network
2) Check with your service provider about it
3) If nothing's wrong with the signal, then try to visit local Carlcare for further check
The fee of mobile data is too high.
Consult your servce provider directly
Cannot use free data.
Consult your servce provider directly
The fee of mobile data is charged randomly.
1) Contact your service provider to check your mobile data bill
2) Turn off mobile data when not in use
3) Close unnecessary apps running in the background.
How to activate free data.
Consult your service provider directly
How to save mobile data.
1）Clear cache regularly, to prevent apps in the background from consuming your data unnecessarily.
2) Download apps from reliable sources only, like Play Store.
3) Turn off auto-download of browsers and other apps.
4) Avoid big pictures and videos, set them Wi-Fi only.
5) Turn off mobile data when you don’t need it.
6) Use GSM / 2G when not using intensive internet.
7) Set manual downloads for images / video for various messaging app.
How can I unpair / pair bluetooth.
1) Open the bluetooth on both phones
2) Make bluetooth visible to other devices
3) Serach the bluetooth and begin to match and pair.
To unpair, just turn off the bluetooth
Cannot receive files by bluetooth.
1) Make sure phones are connected successfully by bluetooth, and they're close enough to each other
2) Make sure phone still has enough space for the files.
3) Make sure phone supports the format of the files
4) Try to restore factory settings, but remember to back up important files
5) Try to visit local Carlcare for further check.
The bluetooth shows paired but still can't connect
Make sure the bluetooths are paired in a correct way:
1) Open the both bluetooth on both phones;
2) Set bluetooth visible to other devices
3) Serach other device and begin to match and pair
4) After paired, start sending files.
Make sure the two phones are close enough to each other. If still not working, try to restore factory settings, but remember to back up important files. If problem remains, visit local Carlcare for further check.
It is not smooth when bluetooth plays music / The bluetooth phone call is abnormal.
1) Close bluetooth, check whether the music/call plays normally. If so, then try to reset factory settings, but remember to back up the important files; Otherwise, the problem may come from the music file/network signal.
2) Try other places with less disturbance to see whether the problem is caused by environment factors.
3) Try to visit local Carlcare for further check
The bluetooth search equipment is less or cannot be found.
Make sure there is bluetooth equipment around and can be searched; check whether there is another phone or device is serching the bluetooth at the same time. If the above ways cannot solve the problem out, take the phone and go to enquire in the local Carlcare Service Center.